What is the Difference Between Cisco Jabber and WebEx?

Cisco Jabber and WebEx are both communication tools offered by Cisco, but they serve different purposes and have distinct features.

Cisco Jabber is a unified communications tool that provides businesses with instant messaging, voice and video calls, and voice messaging services. It is primarily aimed at general communication and collaboration. Key features of Cisco Jabber include:

• Presence: Displaying the status of available Jabber users.
• Softphone: Making and answering calls from anywhere using the desktop.
• Chat: Instant messaging without delay, as well as group chat initiation.
• Desktop sharing: Sharing the desktop with another Jabber user.

WebEx, on the other hand, is an application that enables users to have meetings using the internet, with features like high-quality audio, HD video, and file sharing options. It is primarily focused on video conferencing and team collaboration. Key features of WebEx include:

• Team meetings: WebEx offers superior team meeting capabilities, with streamlined meetings that can be managed effectively before and after the process.
• Effective meetings: WebEx allows users to have more productive and efficient meetings.

In summary, Cisco Jabber is a unified communications tool for general communication, while WebEx is an application for conducting video conferences and team meetings. Both tools offer unique features and capabilities, making them suitable for different aspects of communication and collaboration within an organization.

Comparative Table: Cisco Jabber vs WebEx

Cisco Jabber and WebEx are both communication and collaboration tools, but they have different features and functionalities. Here is a table highlighting the differences between the two:

Cisco Jabber primarily connects to services such as Calling (Unified CM), IM and Presence (Unified CM IM&P), Voicemail (Unity Connection), Mobile and Remote Access (Expressway), and Meetings (WebEx Meetings). On the other hand, WebEx offers a more integrated experience with its app, providing messaging, calling, voicemail, and meetings features all in one place.

When transitioning from Jabber to WebEx, users can use a built-in tool to migrate their contacts and common settings over to WebEx. This ensures a smooth transition and allows users to continue using their existing contacts and settings in the new platform.